TERMS & CONDITIONS
Please read carefully. By using our website or submitting an order (and any subsequent orders) on this web site you are agreeing to the terms that appear below.
You agree to purchase services and goods from Simpsons subject to these Terms and Conditions which will apply to all transactions using simpsonsgardentre.co.uk, simpsonshome.co.uk or flowersbysimpsons.com.
You must be 18 years or over to order online from Simpsons.
Your email address is essential in order for us to be able to supply you with important information such as Order Confirmations, and changes to the service. By registering or ordering with simpsonsgardencentre.co.uk, you accept that your email address may be used to supply you with such information.
Equally, your mobile phone number will be requested during your checkout process. We will only ever use this to contact you about your order and will be passed on only to our courier partner for the same reason.
Every effort has, is and will be taken to ensure that the information contained in this site is correct and up to date. The information may from time-to-time become incomplete, inaccurate or out of date. To the full extent permitted by law, but subject to the terms and conditions of sale referred to below, we disclaim all warranties and representations (whether implied or expressed) as to the accuracy of any information contained on this Site
DEFINITIONS & INTERPRETATIONS
The price of the goods will be as quoted on the web site at the time you confirm your order, subject only to any inadvertent technical error for which we will not be liable. If you subsequently amend your order to add items, the prices charged will be those applicable to the new item(s) at the time that the amended order is confirmed. Please note that as promotions are offered for a limited period of time subsequent amendments to your order may mean that certain promotions are no longer being offered.
Contract: the contract for the sale and the purchase of the Goods
Goods: the range of plants or any products available for purchase from our website in accordance with the terms
Site: our presence on the world-wide web, currently accessible via the address www.simpsonsgardencentre.co.uk
Seller, we or us: Simpsons Garden Centre, Company Number 293358, Registered Office: Highview House, Inshes, Inverness, IV2 5BA
BASIS OF THE SALE
An agreement for us to sell you Goods is made on these terms when we accept an order made by you via our website. The description of the Goods, the price, the VAT, insurance and delivery costs are set out in the order page. We will confirm acceptance of your order on-screen.
We aim to give you a clear idea of the nature of the products we sell. Illustrations, descriptions, and other information are approximate and for guidance only.
We want to make sure you’re completely happy with your shopping experience. If you have any feedback then please get in touch.
You can contact our Customer Service team here
You can also find answers to frequently asked questions here
MAKING A PURCHASE
Simpsons Garden Centre (www.simpsonsgardencentre.co.uk) is a trading name of Simpson Highview Limited.
Payments can be made by Visa, Mastercard, Maestro, Visa Debit, Electron, and American Express.
When placing your order, you will be asked to provide your card details for payment. Please note that at this point this is a pre-authorised transaction only and payment will not be taken from your card until we are ready to dispatch your order, or any individual items contained in that order if you are receiving more than one delivery per order.
In most cases, your order will be prepared for dispatch shortly after placing your order and in this instance, payment will be taken from your card at the same time.
We do not accept liability if a delivery is delayed because you did not give us the right payment details.
OUT OF STOCK AND BUSY PERIODS
If we encounter any delays to your order or if the item you have ordered is out of stock, we will let you know as soon as possible. We will provide you with an estimated delivery date once the order is confirmed. If we cannot provide you with this, you will be offered a full refund if you have already paid by card.
Whilst we make every effort to deliver your goods as quickly as possible, during busy periods this may take longer than we would like.
Local orders are dispatched by our in-house team and outlying area are dispatched via courier delivery service. Deliveries will be made to the address stated on your order.
Proof of delivery is in place with all orders and this means that we will need a signature accepting the delivery. In the event that we are unable to deliver, a card will be left with instructions to arrange redelivery.
In the unlikely event that delivery cannot be made on two occasions, the goods will be returned to Simpsons and a further charge may be payable to have the goods re-dispatched.
DELIVERY OF RESTRICTED ITEMS
Some of the products that we sell can be unsafe or dangerous to children. All goods must be signed for on delivery by an adult aged 18 or over.
OUR RESPONSIBILITIES TO YOU
We sell products for your personal use in your home or garden. Some of these carry certain safety risks and must be used with caution and as advised in the accompanying product notes. It is the buyers responsibility to ensure that they read all product notes.
In our discretion, you may be refunded the price you paid for the product in the event of any complaint. Please refer to our Refund Policy.
PRICING AND DESCRIPTIONS
We have taken care to describe and show products as accurately as possible. Despite this, products may vary from their descriptions. If there is anything that you do not understand, or if you wish to obtain further information, please contact our customer services team HERE.
If there is a difference between the price for a product in the Simpsons store and the Simpsons website, you will be charged the price on the Simpsons website. The price offered in respect of a product on the Simpsons website may differ from the price offered at the same time in-store. We are under no obligation to honour any in-store price or promotion in the event that it differs from those on the Simpsons website.
If, by mistake, we have under-priced a product, we will not be liable to supply that product to you at the stated price, provided that we notify you before we dispatch the product to you. In those circumstances, we reserve the right to cancel your order. In the event we cancel your order, we will give you a full refund on any amount already paid for that product in accordance with our return and refund policy.
All prices quoted are British pounds (£) and include Value Added Tax (VAT) unless otherwise stated.
The price of a product does not include the delivery charge, which will depend on the delivery method you choose and will be added during checkout.
Gift Vouchers can only be redeemed at Simpsons and can be exchanged for goods of a higher price than the value on the card if the difference is paid by other means. Gift Vouchers cannot be used to purchase items from concessionary stores within the garden centre such as Fishkeeper Inverness.
The balance on a gift voucher cannot be exchanged for cash and no change will be given where the value of a purchase is lower than the value of the gift voucher. The balance of the gift voucher will be issued with a credit note.
Where goods are exchanged for good of a lower value the monies owing will be provided on a credit note.
Gift vouchers are exempt from Simpsons standard returns policy.
Simpsons does not accept any liability for lost, stolen or damaged vouchers.
HTA Gift Vouchers can only be purchased with cash, debit or credit card. We cannot accept payment via Simpsons Gift Vouchers or Credit Notes for HTA Vouchers. We do not sell, or accept HTA Gift Cards or e-vouchers. We ONLY accept the paper HTA Gift Vouchers.
HOT DRINKS REWARDS CARD
Offer includes any hot drink including; house tea/coffee, barista coffees, herbal teas, flavoured hot drinks and hot chocolate.
Offer excludes; tea/coffee top ups, flavoured syrups and tea/coffee included in small or large breakfast serving.
Card must be completed with 6 stamps before free hot drink can be claimed (mix of incomplete cards will not be accepted)
One card per transaction
Completed card will be retained once free hot drink has been claimed.
Completed card will be exchanged for a new card
Simpsons is not responsible for lost cards, photos of completed cards will not be accepted.
SOCIAL MEDIA COMPETITIONS
- Simpsons social media competitions are run across Simpsons official social media profiles only:
2. The competition prize and end date information will be as stated within the social media posts.
3. Entries are only open to United Kingdom (UK) residents aged 18 or over at the time of entry.
- Competitions are not open to team members (or members of their immediate families) of Simpsons
- Only one entry per person is allowed, unless otherwise stated
6.Simpsons reserves the right to amend the competition end dates or to end a competition without prior notice at any time.
- Automated entries, bulk entries or third-party entries will be disqualified.
- No responsibility can be accepted for entries that are not received for any reason.
9. If you win the competition, we will notify you via an on-post comment and ask for your contact via a direct message to one of the accounts listed above. This request will be addressed from one of the above pages only. Please note that Simpsons do not operate other accounts within those platforms. Prizes will be delivered by post or will be collected by the winner depending on the prize and what is stated in the terms of the competition or giveaway.
- If we cannot contact you or you do not respond within one week, Simpsons reserve the right to offer the prize to another competition entrant.
- Prizes cannot be transferred to another person.
- Prizes are non-refundable and cannot be exchanged for cash, tickets or services.
- By participating in a competition run via Simpsons social media platforms (Facebook, Instagram, Twitter), participants confirm they have read, understood and agreed to these terms and conditions.
- Whenever you submit an image as part of a competition entry, you give Simpsons permission to reuse imagery across their social media channels.
Simpsons reserves the right to offer a different prize to the same monetary value should the initial prize become unavailable